RESOLVING THE COMPLEX CHALLENGES OF ENERGY POVERTY
METRICS (BY SIDDHARTH SAREEN) ........................................................ 3

1. PREVALENT APPROACHES (BY HARRIET THOMSON) ....................... 5


2. EMERGING APPROACHES ................................................................. 7
   3.1 Innovative data sources: potential for big data and the Internet of Things (by João
   Pedro Gouveia and Pedro Palma) ......................................................................................... 7
   3.2 Assessing the safeguarding of vulnerable consumers at risk of disconnection (by
   Audrey Dobbins) ................................................................................................................... 8
   3.3 Visualising energy poverty: Geographical Information Systems and open mapping (by
   Ioanna Kyprianou) ............................................................................................................... 10
   3.4 Monitoring energy poverty through the lived experience (by Lucie Middlemiss) ......... 13


3. POLICY LEVERS FOR EP GOVERNANCE ...........................................15
   4.1 Global and European policy levers for energy poverty governance overview (by Caitlin
   Robinson, Tareq Abuhamed and Raúl Castaño) .................................................................. 15
   4.2 Energy poverty in National Energy and Climate Plans (by Ana Stojilovska).................. 17


4. MAJOR/URGENT GAPS .....................................................................20
   5.1 Gender-disaggregated data (by Carmen Sánchez-Guevara and Ana Sanz Fernández) 20
   5.2 Preemptive disaster-resilience citizen-centric services (by Carmen Sánchez-Guevara and
   Miguel Núñez-Peiró) ........................................................................................................... 20
   5.3 Complaint service metrics (by Marine Cornelis, Christian Gill and Naomi Creutzfeldt) 21
   5.4 Transport energy poverty: Prospects and pitfalls of expanding energy poverty beyond
   the household (by Giulio Mattioli and Mari Martiskainen) ................................................... 23